SHIPPING POLICY
We use Royal Mail's shipping service. Standard Shipping will take 2-4 business days. Next Day shipping orders placed Monday-Friday placed before 12pm will arrive the next day (including Saturday). Any orders placed after 12pm will be shipped the next day, so may take longer to arrive.
Orders placed Friday after 12pm-Sunday will ship on Monday and arrive Tuesday.
Please note that while Royal Mail aims to deliver tracked 24hr packages within 1 working day, this is not guaranteed. In our experience, delivery times are reliable, but once your package has left us delivery times are not in our control. Especially during busy periods (eg. Easter, Mother's Day, Father's Day, Christmas), there can occasionally be some delays, so please bear this in mind when placing your order.
Please leave a note in the special shipping instructions if you need it by a specific date and we’ll do our best to accommodate your request.
For Christmas pre-orders:
Any orders containing a Christmas pre-order item will be shipped only when the Christmas pre-order is ready. Ie. all items in the order will be delivered in mid-December and will not be split into multiple shipments.
If you'd like some items to arrive sooner, place a separate order with "send it now" items only.
We do not currently ship outside of the UK.
Combining Tincture & Grow Kit Orders
If you would like to order a dual-extract mushroom tincture as well as a grow kit (or other products from our Fat Fox Mushrooms website), make a purchase our site fatfoxmushrooms.com first to get a free shipping voucher for our tincture site.
RETURN POLICY
At Fat Fox, we want you to have the best growing experience possible.
If you're having trouble with your kit, please a look at our online instructions and the many tips & tricks on our FAQs.
Our Harvest Guarantee
If you can't find what you're looking for please send photos of your kit and your order number to fatfoxmushrooms@gmail.com and we'll help you troubleshoot and send you a replacement block if necessary. That's our Harvest Guarantee!*
*Please be aware that out Harvest Guarantee only applies to Ready to Grow Kits. We're still more than happy to help you troubleshoot, but any kits or products that require you to inoculate or are grown outdoors we cannot guarantee will fruit due to the many factors that are outside of our control.
PAYMENT
Our customers can pay for products, workshops or courses online through PayPal or our secure checkout using any major credit or debit card. If you'd like to pay through bank transfer or in person at the farm, get in touch and we'll do our best to accommodate your request!
BUSINESS INQUIRIES
Interested in stocking Fat Fox products, booking a workshop for your event or venue or in an interesting collaboration? We're always keen to work with new partners. Drop us a line!